We would like to simplify your reservations and possible cancellations in connection with Covid-19 and offer you an additional tarification that is possible to postponement or cancelation, more information about this tariff can be found below in the text.
You will receive a confirmation after your reservation.
Your reservation is valid once the full payment for your stay or deposit (50% of the total - see detailed conditions below) has been received by credit card.
After making a reservation with payment of a deposit by bank card, you agree that it will be used to cover the entire reservation amount. Payment is made at a normal price between 30 days before your arrival.
For special offers that are refundable or non-refundable and that remain with various services (dinner or massage), the entire amount will be redeemed at the time of booking.
In case of cancellation of a normal price for your stay 7 days or more before the planned arrival date, the deposit of 50% of the total amount will not be refunded.
In case of cancellation of a normal price for your stay 7 days or less before the planned arrival date, the full amount of the reservation is due. In the event of early departure for a stay of a fixed duration, the full reservation amount is also due.
If you can't keep your reservation but want to share it with others, no other fees will be taken into account.
We offer a special tarification that can be postponed at no cost if required or can be canceled for your booked stay up to 7 days before your arriva at 100% refundable. You can postpone or cancel your stay free of charge up to 7 days before arrival. The total amount of the reservation is due within 7 days before arrival, but a free postponement is always possible. This tarification can also be selected from our various special offers.
Your day of arrival is the first day of your reservation. Rooms are available from 4:00 p.m. to 11:00 p.m. (unless you tell us you are arriving late or you have booked our gourmet stop, service begins at 8:30 p.m.).
We offer a web check-in in time from Covid-19 to diminish the contacts in the process of your check-in, the link is included in the first email you receive. We kindly ask you to save this email and to use this form for a web check-in with information from your ID card or passport.
You will receive a second confirmation email with a preparation form for your stay. that formula helps us in our service for you to better accompany you or serve during your stay. We also ask you to take the opportunity to order your breakfast preferences because the non wanted items need to be thrown away. in this formula you also can choose a possible reservation at our gourmet stop for dinner or contact us also during your stay for other requests.
The day of departure is the last day of your reservation until 11:30 a.m. A tourist tax of EUR 0.50 per person over the age of 13 is charged on the overnight price.
The remaining amount of your stay, as well as other services and guest tables added after booking, must be paid on site.
You can reserve by phone, mail or online
For an advanced arrival request or a late departure we charge a fee of 20€
Ask for more informations on our offers or gourmet or relaxationsdays.
The methods of payment accepted for online reservations are CB, maestro, Visa, Mastercard, Amex